I’m a journalist turned UX and Content Strategist with 7 years of experience in conversational AI and customer facing roles. As a journalist, I learned how to be adaptive and versatile, leading me to different roles and honing unique skills. Asking the 5 W’s (who, what, where, when, why, and sometimes how) have attributed to my in depth and perceptive research and strategy processes.

Services include:

• Complete UX process (research, design, and writing)

• Content Strategy

• Chatbot and Help Desk Design

Proficient in Figma, Squarespace, Wix, Wordpress, Lucidchart, Voiceflow, Intercom, Zendesk, Clickup, Usertesting, Optimal Workshop, Maze.